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The Case Studies: Real-world examples of inclusive insurance in action
Table of contents
1. Using this Navigator and preparing for the work
2. Market research
3. Designing products and processes
4. Selling the product
5. Servicing the product
List of boxes
List of figures
List of tables
List of case studies
List of acronyms
A2ii
– Access to Insurance Initiative
ADA
– Appui au Développement Autonome (Support for Autonomous Development)
B2B
– Business to business
BRS
– Belgian Raiffeisen Foundation
CEO
– Chief Executive Officer
CGAP
– Consultative Group to Assist the Poor
CRM
– Customer relationship management
ER
– Emergency room
FSP
– Financial service provider
ILO
– International Labour Organisation
IRFF
– Insurance Risk and Finance Facility
IT
– Information technology
KPI
– Key performance indicator
KTDA
– Kenya Tea Development Agency
MFI
– Microfinance institution
MILK
– Microinsurance Learning and Knowledge
MVP
– Minimum viable product
NPS
– Net Promoter Score
P&L
– Profit & loss
PACE
– Product, Access, Cost and Experience
PROFIN
– Fundación para el Desarrollo Productivo y Financiero (Foundation for Productive and Financial Development)
RCT
– Randomized control trial
RICE
– Reach, Impact, Confidence and Effort
ROSCA
– Rotating savings and credit association
SaaS
– Software as a service
SACCO
– Savings and credit co-operative society
SDGs
– Sustainable Development Goals
UNDP
– United Nations Development Programme
UN-INSTRAW
– United Nations International Research and Training Institute for the Advancement of Women
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The Case Studies: Real-world examples of inclusive insurance in action
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The Toolkit: Resources for designing inclusive insurance products and markets
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