ttomlinson@live.co.uk, Author at The Inclusive Insurance Navigator

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Table of contents
List of boxes
List of figures
1. Figure 1.1. Product development process used by Crezcamos S.A.
2. Figure 1.2. Apa's method for creating a new product
List of tables
List of case studies
List of acronyms
1. A2ii – Access to Insurance Initiative
2. ADA – Appui au Développement Autonome (Support for Autonomous Development)
3. B2B – Business to business
4. BRS – Belgian Raiffeisen Foundation
5. CEO – Chief Executive Officer
6. CGAP – Consultative Group to Assist the Poor
7. CRM – Customer relationship management
8. ER – Emergency room
9. FSP – Financial service provider
10. ILO – International Labour Organisation
11. IRFF – Insurance Risk and Finance Facility
12. IT – Information technology
13. KPI – Key performance indicator
14. KTDA – Kenya Tea Development Agency
15. MFI – Microfinance institution
16. MILK – Microinsurance Learning and Knowledge
17. MVP – Minimum viable product
18. NPS – Net Promoter Score
19. P&L – Profit & loss
20. PACE – Product, Access, Cost and Experience
21. PROFIN – Fundación para el Desarrollo Productivo y Financiero (Foundation for Productive and Financial Development)
22. RCT – Randomized control trial
23. RICE – Reach, Impact, Confidence and Effort
24. ROSCA – Rotating savings and credit association
25. SaaS – Software as a service
26. SACCO – Savings and credit co-operative society
27. SDGs – Sustainable Development Goals
28. UNDP – United Nations Development Programme
29. UN-INSTRAW – United Nations International Research and Training Institute for the Advancement of Women

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Using the Navigator and preparing for the work

In this section, you’ll learn how to organize your internal working group, bring the right mix of skills and perspectives to the table, and prepare for a truly client-centric journey.